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Technische Regel

ONR CEN/TS 16880

Issue date: 2016 04 01

Service excellence - Creating outstanding customer experiences through service excellence (CEN/TS 16880:2015)

This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectati...
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Valid
Publisher:
Austrian Standards International
Format:
Digital | 31 Pages
Language:
German | English | Download GER/ENG
Optionally co-design standards:
Committee 129: Quality Management Systems and Business Excellence
ICS
03.080.01 03.100.99 03.120.99
Topics
Services & management, Company organization and management. Quality, Other standards related to quality Services & management, Company organization and management. Quality, Other standards related to company organization and management Services & management, Services, Services in general
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
ONR CEN/TS 16880
2016 04 01
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Technische Regel
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ONR CEN/TS 16880
2015 07 01
Service excellence - Creating outstanding customer experiences through service excellence (FprCEN/TS...
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