Get in touch

Welcome to the support center. Here you can find all the contact information you need.

During the summer months we are available by phone between Monday and Thursday from 8:00 a.m. to 4:30 p.m. and on Friday from 8:00 a.m. to 2:30 p.m.

The customer area will re-open on the 18th of May 2020 from Monday 8:00 a.m. to Thursday 3:00 p.m. and from Friday 8:00 a.m. to 1:00 p.m. Access to standards will be possible again.

Please note the following steps:

  • Please register at the welcome desk when entering the building and follow our staff's instructions
  • Disinfect your hands when entering the building


Austrian Standards, Welcome Desk

Austrian Standards

Welcome Desk



Austrian Standards
Heinestraße 38
1020 Vienna

Reach us by public transport

We recommend using public transport:

  • Underground line U1 or U2
    Praterstern station/exit Heinestraße
  • S-Bahn trains
    Praterstern station
  • Tram line O or 5
    Praterstern stop
Station Praterstern


We charge a fee for the garage. 

When entering, please get a ticket and pay for it at the machine before leaving. 

Payment options: Cash, debit card, credit card
Fee: 3.00 € per hour or 20 € for a daily ticket
Opening hours: Monday and Thursday from 7:30 a.m. to 5:30 p.m. and on Friday from 7:30 a.m. to 3:30 p.m.

Entering the garage before or past this time is not possible. Entering the garage with gas-powered vehicles is prohibited. 


Do you need a hotel located close to the venue for your stay in Vienna? This list of hotels provides an overview of hotels of various categories near Austrian Standards.

Further information

Get in touch

Please send us your inquiry here. 

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