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Norm
ÖNORM ISO 10002
Issue date: 2009 08 15
Quality management systems - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004 + Technical Corrigendum 1:2009)
This International Standard provides guidance for the design and implementation of an effective and efficientcomplaints-handling process for all types of commercial or no...
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Withdrawn
: 2016 03 01
Publisher:
Austrian Standards International
Format:
Digital | 30 Pages
Language:
German
| English
| Download GER/ENG
Currently valid:
Optionally co-design standards:
ICS
This International Standard provides guidance for the design and implementation of an effective and efficientcomplaints-handling process for all types of commercial or non-commercial activities, including those related toelectronic commerce. It is intended to benefit an organization and its customers, complainants and otherinterested parties.The information obtained through the complaints-handling process can lead to improvements in products andprocesses and, where the complaints are properly handled, can improve the reputation of the organization,regardless of size, location and sector. In a global marketplace, the value of an International Standard becomesmore evident since it provides confidence in the consistent treatment of complaints.
ÖNORM ISO 10002
2023 10 01
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (IS...
Norm
ÖNORM ISO 10002
2016 03 01
Quality management systems - Customer satisfaction - Guidelines for complaints handling in organizat...
Norm
ÖNORM ISO 10002
2009 08 15
Quality management systems - Customer satisfaction - Guidelines for complaints handling in organizat...
Norm
↖
ÖNORM ISO 10002
2005 08 01
Quality management systems - Customer satisfaction - Guidelines for complaints handling in organizat...
Norm
Norm
ISO 10002:2004
Issue date :
2004 07 06
Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
Norm
ÖNORM ISO 10002
Issue date :
2016 03 01
Quality management systems - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2014)