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Norm

ÖNORM EN ISO 9241-154

Issue date: 2013 05 15

Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)

This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that...
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Valid
Publisher:
Austrian Standards International
Format:
Digital | 45 Pages
Language:
German | English | Download GER/ENG
Optionally co-design standards:
Committee 052: Occupational safety and health, ergonomics, safety technology
ICS
35.180 13.180 35.240.99
Topics show all
IT, communication & electronic, Applications of information technology, IT applications in other fields IT, communication & electronic, Information technology, IT terminal and other peripheral equipment IT, communication & electronic, Telecommunication systems, IT applications in other fields IT, communication & electronic, Telecommunication. Telecontrol. Telemetering, IT applications in other fields Electric & lighting engineering, Installations in buildings - Electricity supply systems, IT applications in other fields Building services engineering & equipment, Installations in buildings - Electricity supply systems, IT applications in other fields Safety, Occupational safety, Ergonomics Services & management, Education, IT applications in other fields
This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. This part of ISO 9241 is intended to be used together with ISO/IEC 13714.
ÖNORM EN ISO 9241-154
2013 05 15
Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (IS...
Norm
↖
Norm
ISO/IEC 13714:1995
Issue date : 1995 02 02
Information technology — Document processing and related communication — User interface to telephone-based services — Voice messaging applications
Norm
ISO/IEC 13714:1995
Issue date : 1995 02 02
Information technology — Document processing and related communication — User interface to telephone-based services — Voice messaging applications
Norm
ISO 9241-154:2013
Issue date : 2013 02 05
Ergonomics of human-system interaction — Part 154: Interactive voice response (IVR) applications