ÖNORM EN 17500

The services specified in this document are health and social care services for older persons provided by healthcare and social care personnel. This document: — specifies requirements and recommendations for services provided to the older person at home and in care homes, based on the older person's individual needs and preferences to assist self- determination, participation, and a safe and secure old age. — specifies requirements and recommendations for systematic approaches regarding the service provider’s ability to produce a good quality of care and support for the older person. — covers services irrespective of the legal form of ownership and whether the service is publicly or privately funded. — is applicable to care providers, regardless of structure, organization, ownership, size or type of the care services provided. — can be used by the service provider at all management levels in the organization to plan, lead, implement, maintain, evaluate and improve the quality of the service. — requests the provider to describe the organizations service content in a service description, which includes for example a statement of purpose and character of the care service, measures for ensuring the older persons’ wellbeing and security, the ethical principles, the services and facilities provided, management and personnel in terms of skills and numbers, methods for quality control and evaluation of the service. — requests the provider to compare the service description with the content of this document and, when needed, gives a statement that describes what clauses, requirements and recommendations that are not in the service description and therefore not applicable to the provider’s services. — can be used by the provider for internal audits or self-assessment and/or external parties for certification/accreditation to assess the provider’s ability to meet the older person’s needs and expectations. — can be used to provide basic information for procurement and education. — does not cover standardization of medical devices and clinical guidelines.