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Norm
ÖNORM EN 13876
Issue date: 2003 02 01
Transport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services
This European Standard specifies in the form of a "Code of Practice" the management controls and key
performance indicators necessary for the effective and efficient man...
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Valid
Publisher:
Austrian Standards International
Format:
Digital | 11 Pages
Language:
German
| English
| Download GER/ENG
Optionally co-design standards:
This European Standard specifies in the form of a "Code of Practice" the management controls and key
performance indicators necessary for the effective and efficient management of customers cargo throughout the
transport process.
It is intended for use by the providers of the service and as general guidance by purchasers of such services
(customers) and it defines the principles, best practices and obligations of the provider as well for the client as
providing advice with regard to contribution by the customer that will facilitate the most effective outcome.
In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessment
of performance against defined criteria with the objective of continually improving the quality of services provided
and is prepared in a manner which facilitates independent audit of the service providers performance in order to
give confidence to customers that the integrity of performance measurement is maintained.
Annex A contains a recommended procedure for "Self Assessment".
ÖNORM EN 13876
2003 02 01
Transport - Logistics and Services - Goods transport chains - Code of practice for the provision of ...
Norm
↖
Norm
ÖNORM EN 13011
Issue date :
2001 01 01
Transportation Services - Good transport chains - System for declaration of performance conditions