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Norm
ISO 23592:2021
Issue date: 2021 06 17
Service excellence — Principles and model
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focu...
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Publisher:
International Organization for Standardization
Format:
Digital | 22 Pages
Language:
English
ICS
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.