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Norm
ISO 10004:2018
Issue date: 2018 07 16
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization...
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Publisher:
International Organization for Standardization
Format:
Digital | 35 Pages
Language:
English
ICS
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
ISO 10004:2018
2018 07 16
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Norm
↖
ISO 10004:2012
2012 09 14
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Norm
ISO/TS 10004:2010
2010 04 08
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Technische Regel