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Norm

ISO 10004:2012

Issue date: 2012 09 14

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO 10004:2012 is intended for use by organizations ...
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Withdrawn : 2018 07 16
Publisher:
International Organization for Standardization
Format:
Digital | 32 Pages
Language:
English
Currently valid:
ISO 10004:2018:2018 07 16
ICS
03.120.10
Topics
Services & management, Company organization and management. Quality, Quality management and quality assurance

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

ISO 10004:2018
2018 07 16
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Norm
ISO 10004:2012
2012 09 14
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Norm
↖
ISO/TS 10004:2010
2010 04 08
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Technische Regel
Norm
ISO 10004:2018
Issue date : 2018 07 16
Quality management — Customer satisfaction — Guidelines for monitoring and measuring