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STANDARD

Current

ÖNORM EN ISO 9241-154

Issue date: 2013 05 15

Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)

This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. This part of ISO 9241 is intended to be used together with ISO/IEC 13714.

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General information on ÖNORM EN ISO 9241-154

Format

Paper | 45 Pages

Language

German | English | Download GER/ENG

Publisher

Austrian Standards International

Committee 052 Occupational safety and health, ergonomics, safety technology

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Normative References

Here you will find an extract of the normative references. Please refer to the document itself for the full list.

Dokumentnummer	Titel	Ausgabedatum	Art	Link
Dokumentnummer ISO/IEC 13714:1995	Titel Information technology — Document processing and related communication — User interface to telephone-based services — Voice messaging applications	Ausgabedatum 1995 02 02	Art Standard	Zur Produktseite

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