ÖNORM EN 9110

1.1 General This standard includes ISO 9001:2000 1) quality management system requirements and specifies additional requirements for a quality management system for aerospace maintenance organizations. The additional aerospace requirements are shown in bold, italic text. It is emphasized that the quality management system requirements specified in this standard are complementary (not alternative) to contractual and applicable law and regulatory requirements. This Standard specifies requirements for a quality management system where an organization a) needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. NOTE In this Standard, the term product applies only to the product intended for, or required by, a customer. 1.2 Application All requirements of this Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. Where any requirement(s) of this Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion. Where exclusions are made, claims of conformity to this Standard are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organizations ability, or responsibility, to provide product that meets customer and applicable regulatory requirements.