Jetzt auswählen und bestellen
135,15 €
exkl. USt.
Konfigurieren
Norm

ISO 9241-154:2013

Ausgabedatum: 2013 02 05

Ergonomics of human-system interaction — Part 154: Interactive voice response (IVR) applications

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that emp...
Weiterlesen
Gültig
Herausgeber:
International Organization for Standardization
Format:
Digital | 35 Seiten
Sprache:
Englisch
ICS
35.180 13.180
Fachgebiete
IT, communication & electronic, Information technology, IT terminal and other peripheral equipment Safety, Occupational safety, Ergonomics

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

ISO 9241-154:2013
2013 02 05
Ergonomics of human-system interaction — Part 154: Interactive voice response (IVR) applications
Norm
↖