Status on 8 April 2021
The corona pandemic raises enormous challenges for our society. To prevent an exponential spread of the COVID-19 virus again, we all are called upon to comply with a series of hygiene measures.
Because of the measures currently in effect, our office will be closed to external visitors until further notice!
We are available to you by phone or e-mail:
Monday to Thursday from 08.00 a.m. to 5.30 p.m. and
Friday from 08.00 a.m. to 3.30 p.m.
You can contact us as follows:
Email: [email protected]
Our Customer Area is open for browsing standards during the following hours:
Monday to Thursday from 08.00 a.m. to 3.00 p.m. and
Friday from 08.00 a.m. to 1.00 p.m.
Please note that from now on until further notice, entering our office building on Heinestrasse is only possible with a maximum 72h old PCR or 48h old antigen test.
The sale of books and specialized publications is possible on site during these times - you also have the option to use our webshop.
The staff of Austrian Standards has switched to teleworking and works from home. In all divisions, you can contact us as usual based on our normal business contact data or via our switchboard.
All trainings, courses and certification activities will be performed digitally until further notice. We are pleased to keep you informed of forthcoming changes on our website. Tours of our interactive exhibition "100 Years of Austrian Standards – Shaping the Future“ are also impossible for the time being.
We hope that this challenging time will end soon so that we can welcome you to the House of Standards again soon.
Thank you very much for your kind understanding!
Our Customer Service (product-related inquiries: +43 1 213 00-300, [email protected]) and our Support Line (technical inquiries: +43 1 213 00-888, [email protected]) are available for your inquiries as usual during regular office hours.
Our online tools for ordering, applying and managing standards (Webshop, effects, Lesesaal, etc.) are fully accessible as usual.
Committee meetings will continue to be held as web conferences until 31 August 2021. If, in exceptional cases, the committee chair decides that physical or hybrid meetings are necessary, we will inform the members in due time. Therefore, please take note of the information provided by the secretariats of all committees and other bodies.
We carefully monitor ongoing developments and adapt our operations to the current situation.
International Standardization Organizations
ISO: No physical meetings of ISO technical committees or working groups will take place until 30 June 2021 — they will be postponed or held virtually (www.iso.org).
CEN: The CEN-CENELEC Meeting Centre remains closed until 30. April 2021. CEN and CENELEC continue to hold the meetings online (www.cencenelec.eu).
Presence, online and hybrid seminars
Visit our events at the Austrian Standards Meeting Center or participate online from home. Whether it is a face-to-face seminar, online training or a hybrid event, you can choose in which form you participate. Find our complete range of seminars (German only) at:
1. Availability and capacity of notified bodies to carry out conformity assessments for COVID-19-related medical devices and in vitro diagnostic medical devices
The following link leads to a document of the European Commission, which provides useful information on the 'Legal framework and route to the market'.
In the Joint European Roadmap towards lifting COVID-19 containment measures adopted on 15 April 2020, the Commission committed to provide information on the availability and capacity of conformity assessment bodies and to share it with market operators. In this context, the Commission conducted a survey with notified bodies in charge of the certification of COVID-19-related medical devices and in vitro diagnostic medical devices earlier this month. These notified bodies can be found via the following link
2. EU - Guidance on regulatory requirements for medical face masks - Options for supporting production and/or placing on the market of medical face masks in the context of COVID-19 pandemic:
We are pleased to respond to your inquiries by phone from 8:00 a.m. to 4:30 p.m. from Monday to Thursday and from 8:00 a.m. to 1:00 p.m. on Friday.
Austrian Ministry of Social Affairs, Health, Care and Consumer Protection
Austrian Ministry of the Interior (in German only)
Austrian Broadcasting Corporation ORF (in German only)