effects 2.0 Support
Assistance and training in using effects 2.0
Customer support
For detailed information we recommend our user manual (PDF)
For registration, operation, functionalities, error messages and more, please contact our customer support:
Training and consulting programme
- Application-oriented training will make you a competent effects 2.0 user (handling, functions, practical utilization).
- Training is adjusted to the different functionalities available to the users (different roles/permissions).
- Training is provided by a special trainer team.
- Initial training supports you optimally in the introduction of effects 2.0 (this training forms part of system setup).
- Training may be provided online or on your premises.
Online training is performed live in web and telephone conferences. Face-to-face trainings are held at your company or on the premises of Austrian Standards.
effects 2.0 light Training
Online training for effects 2.0 light explains the basics of how to work with effects 2.0 light and highlights the possibilities of the online management solution from a user perspective.
effects 2.0 basic Training
Face-to-face training for effects 2.0 basic introduces all users to the basic functions and possibilities of effects 2.0 basic. Advanced training familiarizes the administrator with the administrative functions of the system. The package effects 2.0 basic can be enhanced by the options "docs plus" and "Notes" and, as a result, the training programme varies accordingly.
effects 2.0 premium Training
Face-to-face training for effects 2.0 premium covers all users and is structured in three modules:
- Basic training for all users
- Advanced training for users explaining the functionality of docs plus
- Advanced training for the administrator
docs plus Workshop
With docs plus you can manage more than standards (e.g. corporate documents) in effects 2.0. Our consulting services support you in configuring and implementing docs plus for your processes and requirements.
Efficient document management requires clear, sound structures. We recommend you to plan the future organization of your documents in effects 2.0 before uploading corporate documents. Our consultants will be pleased to support you.
We offer various setup workshops for planning and configuring docs plus. These include:
- Preparatory interview
- Customer workshop for developing your data structure
- Setup of the docs plus upload client
- Follow-up
Depending on the scope and complexity of the required data structure, we offer 4-hour and 8-hour workshops.
