Standards for your start

Some standards specifically for your start as an entrepreneur

From sound project, quality to innovation management, the following standards are examples of documents frequently in high demand by start-ups. They support you specifically during start-up. In our Websho you can search for other standards you need in a targeted way, e.g. for technical standards supporting production processes or export standards.

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Austrian Standards, Service Desk

Austrian Standards

Service Desk

Here is a list of the standards in highest demand

 

Quality management systems – Fundamentals and vocabulary (ISO 9000:2015)

Basic concepts and principles of quality management that can be used in the following areas: organizations, customers as well as products and services.

Quality management systems – Requirements (ISO 9001:2015)

Requirements for a quality management system when an organization needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements.

Innovation management – Parts 1–7

Guidance on establishing, maintaining and evaluating an innovation management system for managing strategic know-how, intellectual property and co-operation as well as for an approach to innovation thinking.

Service Excellence – Creating outstanding customer experiences through service excellence (CEN/TS 16880:2015)

Guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight.

Guidance on project management (ISO 21500:2012)

General guidance for project management, may be applied by any type of organization, including public, private or community organizations, and to any type of project, irrespective of complexity, size, or duration.

Processes in management systems – Guidelines (ÖNORM A 9009:2013)

Generic guidelines for processes in management systems that may be applied by any organization regardless of its type and size and the type of products and services this organization provides.

Quality management – Customer satisfaction – Guidelines for codes of conduct for organizations (ISO 10001:2007)

Guidance on planning, developing, introducing, maintaining and improving a customer satisfaction code of conduct.

Quality management – Customer satisfaction – Guidelines for complaints handling in organizations (ISO 10002:2014)

Guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.

Quality management – Customer satisfaction – Guidelines for dispute resolution external to organizations (ISO 10003:2007)

Guidance for organizations to plan, design, operate, maintain and improve effective and efficient external dispute resolution for product-related complaints not remedied internally.

Quality management – Guidelines for realizing financial and economic benefits (ISO 10014:2006 + Technical Corrigendum 1:2007)

Guidelines for realizing financial and economic benefits from the application of quality management principles.

Procurement of works, services and supplies – Notices, tenders and award of contract – Procedural standard (ÖNORM A 2050:2006)

Guidance on the procurement of works, services and supplies that are not subject to the Austrian Federal Procurement Act.

Valuation of the intangible asset "brand" (ÖNORM A 6800:2010)

Process for determining the value of the intangible asset "brand".

Method for patent valuation (ÖNORM A 6801:2011)

Process for determining the monetary value of patents.

Event sustainability management systems – Requirements with guidance for use (ISO 20121:2012)

Requirements for an event sustainability management system for the planning and/or implementation of any type of event.

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